In high-density hospitality markets like New York City and Los Angeles, a single incident—slip-and-fall, foodborne illness, theft or alleged negligence—can escalate into a costly claim. …
Claim Triage and Severity Assessment: When to Escalate to Counsel or Insurer
Content pillar: Incident Response, Documentation & Claims Handling — Restaurant & Hospitality Liability (New York City focus) A single guest injury or allegation can become …
Medical Triage, Witness Statements and Evidence Preservation After a Hospitality Incident
An incident in a restaurant, hotel or bar—slip-and-fall, foodborne illness, assault or choking—can escalate quickly into a medical emergency and a legal claim. Hospitality operators …
When and How to Notify Your Insurer: Timelines, What to Document and Common Mistakes
Content pillar: Incident Response, Documentation & Claims HandlingFocus: Restaurant and Hospitality Liability — United States (New York City, Los Angeles, Chicago) Running a restaurant or …
Cooperating with Investigators Without Admitting Liability: Communication Do’s and Don’ts
Restaurants and hotels in the United States — from Manhattan bistros to Los Angeles beachfront hotels and Miami nightlife venues — face frequent investigations after …
How to Create an Incident Report Form That Holds Up in Court: Key Fields and Scripting
Creating an incident report form for restaurants and hotels in the United States — especially in high-litigation markets like New York City, Los Angeles, and …
Incident Response for Restaurants and Hotels: First Steps to Protect Guests and Your Business
A fast, compliant, and well-documented incident response can protect guests, limit liability exposure, and preserve insurance coverage. This guide is written for restaurants and hotels …
Creating a Claims-Ready Playbook: Roles, Checklists and Training for Fast, Compliant Responses
Content pillar: Incident Response, Documentation & Claims HandlingFocus: Restaurant & Hospitality Liability — Los Angeles, CA • New York, NY • Miami, FL (USA) A …
Training Frontline Staff on Disability Etiquette and Legal Obligations to Minimize ADA Risk
Frontline employees in the restaurant and hospitality industry are the first—and often only—human contact a guest with a disability will have. Proper training in disability …
Proactive Accessibility Upgrades That Reduce Liability and Improve Guest Experience
Accessibility is no longer an optional compliance box for U.S. restaurants, hotels, and hospitality venues — it’s a legal imperative and a business opportunity. Proactively …