Subrogation—where an insurer steps into the insured’s shoes to pursue recovery from a negligent third party—can be a major source of recoveries after hospitality losses. …
Business Insurance
Salvage, Mitigation and Proof of Loss: Documentation Insurers Will Demand from Restaurants
Restaurants and hospitality properties face higher-than-average exposure to property damage (fire, grease fires, water intrusion, HVAC failure, vandalism). When a loss occurs in a U.S. …
Reservation of Rights, Coverage Disputes and Working with Defense Counsel in Hospitality Claims
Restaurants, bars, hotels and other hospitality operations face elevated liability and property exposures. When a claim arises in high-liability markets such as New York City, …
Case Studies: Hospitality Crisis Responses That Worked — And Those That Failed
When a restaurant or hotel faces a liability incident — from foodborne illness to data breaches or on‑premises injuries — the difference between a contained …
Insurance Claims Handling for Hospitality Incidents: From First Notice to Final Settlement
Effective insurance claims handling in the restaurant and hospitality sector can make the difference between a contained loss and a company-threatening exposure. This guide walks …
Measuring the Impact of Crisis Communications: Metrics to Track Recovery and Brand Health
When a liability incident—foodborne illness, liquor-related incident, or an operational safety failure—hits a restaurant or hospitality business in the USA, leadership must move fast on …
Rebuilding Trust After a Closure or Major Incident: Long-Term Reputation Strategies
When a restaurant or hotel in the United States faces a closure or major liability incident (foodborne illness, liquor-related incident, structural failure, or a violent …
Training Staff to Handle Media and Guest Inquiries Safely During a Crisis
A crisis at a restaurant or hotel in New York City, Los Angeles, Chicago, Houston or Miami can escalate quickly—especially when guests, regulators and the …
Crisis Communication for Restaurants and Hotels: Immediate Steps After a Liability Incident
When a supplier contamination, foodborne-illness outbreak, slip-and-fall, or liquor-related incident occurs at your restaurant or hotel in the United States — whether in New York …
Social Media Response Playbook for Hospitality Crises: Speed, Tone and Legal Considerations
A fast, legally sound social media response can mean the difference between a contained incident and a multi-week PR disaster for restaurants, bars and hotels …